FREQUENTLY ASKED QUESTIONS
Where is Dream Case Productions, LLC located?
Dream Case Productions (DCP, for short) is located in Westchester County, NY, just a short drive from New York City.
What is this store's return and exchange policy?
Returns will be handled on a case-to-case basis. If you have any problem with your items, just get a hold of us and we'll work it out for you!
What if something is wrong with my order
If you have a problem with an order from our store, please contact us directly through the contact link.
Do you accept orders placed outside of the US?
Of course we do! If we could ship to 1986, we would!
How long will it take to receive my order?
It really all depends on where you are in the world. Customers in the continental US should receive their items within 10 – 14 days after shipment, often times a little sooner. Foreign orders usually take about 20 – 25 days (give or take) to arrive. We ship from the NY area.
What kind(s) of payment do you accept?
We currently only accept PAYPAL payments online in USD.
How do you ship the items?
We ship all items via the US Postal Service (USPS). Everything you buy on this site will be shipped via USPS First Class mail or USPS Priority, depending on the weight of the package. All foreign orders will be shipped via USPS First Class Mail International.
Can items purchased through the store be autographed and/or personalized? Is there an extra cost for this?
Absolutely! Mr. Peloquin would be happy to sign any and all items purchased but there are a few caveats. Copies of The Bits of Yesterday are shrink wrapped from the manufacturer, so if you intend on getting a copy signed, the shrink wrap will have be removed for inner DVD wrap will have be signed., so it won't be "mint" anymore. As for signed T-shirts, we do not recommend it being signed, especially if you intend on wearing or washing the item. We can do any number of things, just contact us! We would be happy to help.